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Change Agent

  • by
  • Full Time
  • Dubai

Al Ghurair

Change Agent Jobs in Dubai

 

About the job

PURPOSE

Support the delivery of identified OE projects and initiatives across the AGI Business Units and deliver business value. Work with Manager, Organizational Effectiveness to successfully deliver OE, lean, six sigma deployment projects aimed at enhancing business efficiency and improving customer experience.

KEY ACCOUNTABILITIES

Strategic

  • Support the execution of projects with quantified revenue impact as well as material operational improvements in line with the overall strategic initiatives of AGI

Operational

  • Support Manager, Organizational Effectiveness to identify quality business solutions and deliver initiatives within agreed timescales and to the agreed AGI way framework.
  • Map existing processes and get an understanding of as is operating models, customer feedback, customer journeys, etc.
  • Gather and analyze data and conduct deep diagnostic to ensure complete understanding of all aspects of the deployment – Process, Performance, Organization, Skills, etc.
  • Participate in problem solving with business teams to identify opportunities for improvement and capture clear benefits and deliverables for the change initiatives
  • Develop to be state processes and operating model recommendations along with the Manager, Organizational Effectiveness
  • Co-ordinate the acquisition and analysis of the data to identify business issues and opportunities. Typically manage business analysis activities for single projects or components of larger projects that are multi-discipline
  • Coach line staff during implementation of lean transformation on performance management meetings as well as general feedback and coaching topics

Product/Process Improvement

  • Develop recommendations for process improvements
  • Identify opportunities for Simplification, Elimination, Automation, Migration, Consolidation within processes
  • Identify opportunities for FTR (first time right)

WHO WE ARE LOOKING FOR:

  • Undergraduate bachelor’s degree in Engineering, Business or Science.
  • PMP and Lean Six Sigma certification (or equivalents).
  • Masters an asset.
  • Experience in Organizational Effectiveness, Lean, and Change Management.
  • Demonstrated experience in working in at least one transformational project within a Service Operations environment.
  • Problem solving skills and the ability to grasp and communicate complex ideas clearly.
  • Business Analysis, excel and process mapping ability
  • 2+ years hands-on experience in a Change Programs, Project Management, and Business Analysis
  • 2+ years of experience working on Ops Excellence/Lean/Six Sigma projects

 

 

 

 

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