Job Position – Datacom Customer Support Engineer

Company Name – Huawei Egypt TAC

Job Description

We offer:
• Motivational salary package.
• Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products.
• Life time learning environment and tools.
• Hand-on experience and lab testing.
• Great amount of Product Documentation.
• Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world.
• Opportunity to contribute to this Knowledge base and be part of a growing Huawei Engineers community.
• Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).
• Young and motivated team that want to constantly grow.
We request:
• More than 3 years’ experience on IP carrier network.
• Strong and motivated, responsible and initiative personality
• Solution focused
• Customer focused and good communication skill
• Open minded
• English speaking and writing (French is PLUS )
Technical experience and educational background needed:
• Familiar with Routing protocols , routers , SW and firewalls (Windows, Linux, Unix)
• Familiar with MPLS , MPLS l2/L3 VPN , IPSEC solution
• Knowledge of Core data com networks and ISP environment
• Strong troubleshooting skills (able to analyze debug outputs and logs)
• More than 5 years’ work experience in system integration or telecommunication will have priority .
• Bachelor’s Degree in Telecommunication, Electronics or Computer Science