Website Asian Global Infotech
Table of Contents
Job Details
Job Position – Desktop / End User IT Support Engineer
Company Name – Asian Global Infotech
Location: Abu Dhabi
Experience: 4–7 Years
Duration: 3.5 months
Budget: Upto 5K AED
Languages: Strong Arabic & English
Role Summary
Seeking an experienced Desktop / End User IT Support Engineer to provide L1/L2 technical support for desktops, laptops, mobile devices, printers, Microsoft 365, and enterprise applications. The role involves troubleshooting Windows OS, network issues, VPN, hardware faults, and ensuring smooth day?to?day IT operations while following ITSM processes.
Key Responsibilities
– L1/L2 support for hardware, software, Windows OS, network, and peripherals
– Microsoft 365 & Active Directory user support
– LAN/Wi-Fi, DNS, IP, VPN troubleshooting
– Software installation, updates, patching, endpoint security
– Device imaging, provisioning, deployment
– Remote support & ITSM ticket handling within SLAs
– Printer/peripheral troubleshooting
– Asset management, onboarding/offboarding support
– Documentation and user guidance
Required Skills
– Desktop/laptop troubleshooting
– Windows OS support
– Microsoft 365 & AD administration
– Network & VPN troubleshooting
– Hardware diagnostics
– Software deployment & patch management
– Endpoint security
– Remote desktop tools
– ITSM/ticketing systems
Email: Lakshmi@asianglobalinfotech.com
To apply for this job email your details to Lakshmi@asianglobalinfotech.com