Website Triacit Solutions
Job Details
Job Position – End User Support
Company Name – Triacit Solutions
Location: Abu Dhabi
Experience Required: 4+ years
Notice Period: Immediate – 15 days
Salary: Approx.8000 AED
Candidates Locally available in UAE / if outside UAE candidates: only immediate joiners who previously worked in UAE is accepted
Client wants a candidate with UAE Driver’s license
-Candidate must have Managed Engine
-Ticketing Asset inventory MDM solution
-ITSM tool.
-ITIL
Mandatory Skills and Knowledge:
Technical Skills:
-Expertise in desktop hardware and software troubleshooting.
-Proficiency with Microsoft Windows operating systems (XP, 7, 8, 2000/2003/2008).
-ITSM tool.
-ITIL understanding
-Experience with Active Directory and Exchange (2007/2010/2013).
-Familiarity with Manage Engine tools (Desktop Central, OS Deployer, Mobile Device Management).
-Knowledge of asset discovery tools (Lansweaver, Altiris, SCCM).
-Competency in using remote control tools (Dameware, SCCM, Terminal Services).
Qualifications and Certifications:
-Microsoft Certification MCP or MCSE preferred).
-ITIL V3 Certification.
-B TEC Computer Science.
-A+ and N+ certifications (desirable).
Experience:
-At least 4 years of experience in IT helpdesk and
technical support, ideally with hashtag
-ITIL best practices.
Key Responsibilities:
-Provide on-site and remote support for desktops, laptops, printers, and other peripheral devices.
-Diagnose, repair, and upgrade hardware and software.
-Handle user account management, including Active Directory tasks.
-Install and troubleshoot various operating systems (Windows XP, 7, 8, MAC) and applications.
-Perform preventive maintenance and remedial repairs on desktop equipment.
-Escalate complex issues to higher-level support when necessary.
Record and track incident resolutions in the Service Desk tool.
-Use diagnostic tools to resolve network connectivity and hardware/software issues.
-Support and manage mobile devices and peripherals.
-Collaborate with IT teams and vendors to resolve technical issues and support branch builds/upgrades.
-Provide feedback on technology and customer needs to IT management.
Strictly no calls.
Kindly mention “END USER SUPPORT” in the subject line
Interested candidates who matches the exact JD criteria can share your updated resume to athira.vinod@triacitsolutions.com
To apply for this job email your details to athira.vinod@triacitsolutions.com