End User Support Engineer

Location: Abu Dhabi
Duration: 12 Months extendable (Long term)The role will provide first-level technical support to end users across Windows and Mac environments, ensuring timely resolution of day-to-day IT issues and delivering a high-quality support experience. The ideal candidate will have practical experience supporting users through ticketing systems, managing common access and application issues, assisting with endpoint onboarding, supporting workplace and meeting-room technologies, and escalating complex incidents to the appropriate resolver groups while maintaining clear documentation and communication.

-1–3 years of experience in an IT service desk, desktop support, or end-user support role.
-Hands-on troubleshooting experience with Windows and macOS devices.
-Good working knowledge of Microsoft 365 applications, especially Outlook, Teams, OneDrive, SharePoint, and Office desktop applications.
-Experience with Active Directory, Microsoft Entra ID, and Exchange Admin Center for user and mailbox support within approved delegated roles.
-Familiarity with Microsoft Intune for device enrollment, compliance, app deployment, configuration profiles, and basic endpoint troubleshooting.
-Familiarity with Jamf MDM for Mac device management, software deployment, device inventory, and compliance support.

Email : kanika@marc-ellis.com