Website Operon Middle East
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Job Details
Job Position – FM Helpdesk Coordinator
Company Name – Operon Middle East
Location : Dubai, UAE
Full-Time | Rotating Shifts
Hiring for an to join our Facilities Management team in Dubai.
This role is the first point of contact for service requests, coordinating with operational teams and ensuring requests are accurately logged, monitored, and closed within agreed SLAs.
Key Responsibilities
Receive and manage service requests via phone, email and CAFM systems
Log, track and assign requests to the appropriate teams
Monitor job progress and follow up on pending requests
Coordinate with clients and internal operational teams
Prepare helpdesk reports and maintain accurate FM records
Support timely ticket closure in line with agreed SLAs
What We’re Looking For
Previous helpdesk or customer service experience, preferably within Facilities Management
Familiarity with CAFM systems such as SAP, FSI, Maximo or similar is an advantage
Strong communication, coordination and multitasking skills
Proficiency in MS Office, including Word, Excel and Outlook
Ability to work effectively under pressure and respond to urgent situations
Fluency in English and Arabic
High School Diploma or Bachelor’s Degree preferred
Flexibility to work rotating shifts, including nights, weekends and public holidays. Male candidates preferred due to shift requirements.
Email : careers@operon.co
To apply for this job email your details to careers@operon.co