Website AL Maya Group
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Job Details
Job Position – Front Office Associate
Company Name – AL Maya Group
Receptionist
Location: Abu Dhabi, United Arab Emirates
Job type: Full-time, On-site
Service-focused at Al Maya Island & Resort to help guests feel at home from the moment they arrive.
Located off the coast of Abu Dhabi, the resort is part of STORY Hospitality, an Accessible Luxury and Lifestyle-led hotel management group operating across the UAE, Morocco and Seychelles.
You’ll support daily reception operations, manage guest requests and coordinate with colleagues across departments to deliver a smooth experience from check-in to check-out.
WHAT YOU’LL DO
Welcome guests, manage check-ins and check-outs, and assist with enquiries throughout their stay.
Handle guest concerns professionally, helping resolve issues and ensure guest satisfaction.
Maintain accurate guest profiles, reservations, villa allocations and records in OPERA.
Process payments, handle cash and complete cashier closing in line with financial and audit procedures.
Coordinate with Housekeeping, Reservations, Sales and other departments to prepare for arrivals, departures and VIP guests.
Monitor room and villa status, prepare daily reports and manage reception emails, pending requests and shift handovers.
Promote resort facilities and events, and encourage guests to share their feedback.
Keep reception clean, organized and ready to welcome guests, ensuring equipment is in working order.
Protect guest confidentiality, follow resort security, safety and hygiene policies, and report concerns or operational issues promptly.
-Support additional duties assigned by management.
E’RE LOOKING FOR
A diploma holder.
At least 1 year of reception or Front Office experience in hospitality, preferably in a resort.
At least 2 years of experience using OPERA PMS and basic computer skills.
Fluency in Arabic and English.
A guest-focused professional who can work flexible hours and remain calm under pressure.
Willingness to relocate to or commute to Abu Dhabi.
Email : careers.almaya@almayauae.com
Bring your passion for hospitality to our island team.
To apply for this job email your details to careers.almaya@almayauae.com