Guest Relations Executive

The main duties and responsibilities of this role include:

Welcome and engage guests professionally, ensuring a warm and personalized dining experience throughout their visit.

Build and maintain strong relationships with guests, recognizing preferences and anticipating their needs to enhance satisfaction and loyalty.

Manage reservations, seating arrangements, and guest flow to maximize operational efficiency and guest comfort.

Handle guest feedback, concerns, and service recovery situations promptly and professionally, ensuring effective resolution and follow-up.

Coordinate with service and kitchen teams to ensure seamless communication and exceptional service delivery.

Promote outlet offerings, special events, and seasonal promotions to enhance guest engagement and drive revenue opportunities.

The ideal candidate for this position will have the following experience and qualifications:

Previous experience as a Guest Relations Executive, Host/Hostess, Guest Service Agent, or in a customer-facing Food & Beverage role within a luxury hospitality environment.

Diploma or Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.

Excellent knowledge of luxury guest service standards and a passion for delivering memorable guest experiences. Strong interpersonal and communication skills with the ability to engage confidently with guests from diverse cultural backgrounds.

Proven ability to handle guest concerns professionally and resolve issues effectively.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

Supportive and inclusive work environment

Access to Learning & Development programmes and clear career pathways

Opportunities for internal mobility within our global network

Colleague discounts on food, beverage, and hotel stays worldwide

Company-provided shared accommodation

Comprehensive healthcare and life insurance coverage

Paid annual leave and flight from your home country

Performance-based incentives tailored to your role

Competitive tax-free salary paid in UAE Dirhams (AED)