Al Muhanna Real Estate Group
Guest Service Agent Jobs in Dubai
About the job
About Auris Inn Al Muhanna Hotel
Auris Inn Al Muhanna Hotel is a boutique hotel with 145Keys with 3 main outlets, situated in center of Barsha Heights, previously known as TECOM & we are looking for a passionate individual who can take the challenge
Responsible to provide a friendly, welcoming and efficient service to the hotel guests in line with the hotel’s vision and values on customer satisfaction. To constantly elevate the guest care quality and provide a fantastic service that our guests would expect.
- Welcoming & greetings guests
- To deal with guest queries
- To provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- Make and confirm reservations for guests
- Ensure proper room allocation
- Confirm relevant guest information
- Verify guest’s payment method
- Verify and imprint credit cards for authorization
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
- retrieve mail, packages and documents for guests
- to listen and respond to guest queries and requests in a professional manner both in-person and by phone
- provide accurate information about local attractions and services
- liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- To complete and maintain any incident reports, daily activity reports or other reports requested by management
- Review accounts and charges with guests during the check-out process
- To process accurate payment of guest accounts
- To inform housekeeping when rooms have been vacated and are ready for cleaning
- To monitor visitors to the hotel
- To enforce rules and policies of the hotel
- To maintain a neat and orderly front desk and reception area
- Ensure the reception area is operated in a highly efficient manner in order to create a positive lasting impression on all our guest, visitors, suppliers and other external parties in line with our brand standards.
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To apply for this job please visit www.linkedin.com.