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Guest Service Agent

  • by
  • Full Time
  • Dubai

Al Muhanna Real Estate Group


Guest Service Agent Jobs in Dubai


About the job

Company Description

About Auris Inn Al Muhanna Hotel

Auris Inn Al Muhanna Hotel is a boutique hotel with 145Keys with 3 main outlets, situated in center of Barsha Heights, previously known as TECOM & we are looking for a passionate individual who can take the challenge

Job Description

Responsible to provide a friendly, welcoming and efficient service to the hotel guests in line with the hotel’s vision and values on customer satisfaction. To constantly elevate the guest care quality and provide a fantastic service that our guests would expect.

  • Welcoming & greetings guests
  • To deal with guest queries
  • To provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.
  • Answer and direct incoming calls
  • Inform guests of hotel rates and services
  • Make and confirm reservations for guests
  • Ensure proper room allocation
  • Confirm relevant guest information
  • Verify guest’s payment method
  • Verify and imprint credit cards for authorization
  • Issue room keys and direct guests to their rooms
  • Maintain clear and accurate records of guest room bookings
  • Compute all guest billings, accurately post charges to guest rooms and house accounts
  • Receive and transmit messages for guests
  • retrieve mail, packages and documents for guests
  • to listen and respond to guest queries and requests in a professional manner both in-person and by phone
  • provide accurate information about local attractions and services
  • liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • To complete and maintain any incident reports, daily activity reports or other reports requested by management
  • Review accounts and charges with guests during the check-out process
  • To process accurate payment of guest accounts
  • To inform housekeeping when rooms have been vacated and are ready for cleaning
  • To monitor visitors to the hotel
  • To enforce rules and policies of the hotel
  • To maintain a neat and orderly front desk and reception area
  • Ensure the reception area is operated in a highly efficient manner in order to create a positive lasting impression on all our guest, visitors, suppliers and other external parties in line with our brand standards.




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