Website Residence Inn by Marriott
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Job Details
Job Position – Guest Service Agent & Telephone Operator
Company Name – Residence Inn by Marriott
Location – Dubai
Job Type – Full-time
Looking for a warm, service-focused Guest Service Agent & Telephone Operator to create welcoming first and last impressions for our guests. If you bring experience in a Marriott hotel environment and enjoy making every interaction feel personal, we’d love to hear from you.
What you’ll do
– Welcome guests and manage check-in and check-out with professionalism and care.
– Handle reservations, guest requests, payments, and inquiries accurately.
– Operate the hotel switchboard, directing calls promptly and courteously.
– Share information about hotel services, amenities, and local attractions.
– Coordinate with housekeeping, maintenance, and other teams to resolve guest needs.
– Follow hotel procedures for privacy, safety, cash handling, and service recovery.
– Help create a smooth, memorable experience at every point of contact.
What you’ll bring
– Previous front-desk or guest-services experience; Marriott experience is strongly preferred.
– Excellent communication and telephone etiquette.
– A friendly, composed approach and a genuine desire to help.
– Strong organization, attention to detail, and problem-solving skills.
– Comfort using hotel property-management systems and standard office technology.
– Flexibility to work shifts, including weekends and holidays, as needed.
Why join us?
Join a team that values thoughtful hospitality, collaboration, and professional growth. You’ll play an important role in shaping each guest’s experience from the very first call to the final farewell.
Email: sofia.awan@residenceinnszr.com
To apply for this job email your details to sofia.awan@residenceinnszr.com