Home » Guest Service Agent

Guest Service Agent

  • Full Time
  • Dubai

Dubai World Trade Centre

Guest Service Agent Jobs In Dubai

 

About the job

The position will be responsible to manage smooth and efficient Front Office shift operation, while maximizing tenant satisfaction and maintaining good public relation with all guests.

 

Core Duties and Responsibilities:

 

  • Ensure efficient Check-In and Check-Out
  • Maintain and update tenant Opera folio and handle payments
  • Handle and utilize the computer efficiently, completing all reports for cash received as required by accounts department and all other report required, e.g. daily business updates and etc.
  • Ensure registration cards are complete correctly as required by UAE Law
  • Ensure follow-ups on check-in/out, trouble reports, city ledger dues, collection of store requisitions, filing etc. with proper coordination within internal DWTC Departments, i.e. Engineering, Housekeeping, Finance etc.
  • Upload information on CID report system
  • Ensure all special requirements are handled and arranged prior to check-in, i.e. baby cot, extra bed, food pack etc.
  • Follow the duties in line with the Quality standards, Security and Health & Safety requirements

 

About the Candidate:

 

In order to be considere for this role, the ideal candidate should have a University Degree (preferably Hotel and Restaurant Management), At least 3 years of professional experience with knowledge of Hotel Reservations.

 

 

To apply for this job please visit www.linkedin.com.