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Job Details
Job Position – Help Desk Operator
Looking for an experienced Help Desk Operator with a background in Facilities Management or Real Estate. The ideal candidate must have prior call center or help desk experience and be able to communicate fluently in English. You’ll serve as the first point of contact for tenant and client support, ensuring fast and efficient issue resolution.
Key Responsibilities:
– Answer incoming calls and emails related to maintenance or facility issues
– Log and track requests using help desk or CAFM software
– Dispatch and coordinate with technicians and service providers
– Provide timely follow-up and status updates to stakeholders
– Maintain accurate records and service reports
– Ensure professional and clear communication at all times
Requirements:
– Minimum 2-3 years of call center or help desk experience
– Background in Facilities Management or Real Estate operations
– Fluent in English (spoken and written)
– Strong communication, organization, and problem-solving skills
Email: careers.etsc@gmail.com and include the job title you are applying for in the subject line.
To apply for this job email your details to careers.etsc@gmail.com