Website Dicetek
Job Details
Job Position – Incident Manager
Company Name – Dicetek
-Experience within complex environments defined by high availability, high transaction rate and geographical complexity
-Experience in IT Operations within an organization of more than 4000 users with at least 3 years of experience in banking
-Experience in implementing and maturing ITIL Service Management Processes
-Experience in Service Delivery reporting and business stake holder management
Technical/Functional:
-Expertise in IT Service Management, with a core operations competency
-Current experience in establishing or working in a ITIL service management practice
-Strong understanding of ITIL Framework with ITIL v3 foundations certification as minimum and practitioner level of accreditation as optional
-Sound functional and technical understanding of critical application systems and infrastructure services.
Managerial:
-Customer oriented work ethic, shows ownership and results orientation
-Analytical Thinking, Ability to influence others, leadership, Achievement Orientation and Innovative
-Ability to work across organization at all levels
-Ability to influence, coach/mentor and listen to team members and peers.
-Sound organizational and management skills, developed in a metrics-based including experience with metrics performance management
-Experience in coordinating, facilitating and influencing management
-Strong verbal presentation and written communication skills with experience in management reporting and presentation.
-Experience in contributing to and executing ITIL maturity uplift plans or roadmaps
Location: Dubai
Email : vinita@dicetekindia.com
To apply for this job email your details to vinita@dicetekindia.com