IT Assistant Manager

Key Responsibilities

Assist the IT Manager with daily IT operations and hotel technology systems.
Maintain hotel systems, including PMS (Opera), POS, and other hospitality applications.
Manage servers, network infrastructure, Wi-Fi, switches, routers, and firewalls.
Provide technical support to Front Office, Housekeeping, Finance, Sales, HR, and Food & Beverage departments.
Troubleshoot hardware, software, printers, email, and connectivity issues.
Support hotel telephony, CCTV, access control, IPTV, and guest Wi-Fi systems.
Monitor system backups, antivirus, cybersecurity, and data protection.
Coordinate with IT vendors and service providers for maintenance and technical issues.
Assist with IT budgeting, inventory management, purchasing, and software licensing.
Maintain IT documentation, procedures, and incident reports.
Support hotel openings, system upgrades, and new technology implementations.
Ensure compliance with hotel IT policies and information security standards.

Qualifications and Requirements

Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
3–5 years of IT experience, preferably in a hotel or hospitality environment.
Previous experience in a hotel IT department is highly preferred.
Knowledge of Opera PMS, POS systems, and hotel operational systems.
Good understanding of Windows Server, Microsoft 365, networking, and IT security.
Experience supporting hotel departments and guest-facing technology.
Strong troubleshooting, communication, and problem-solving skills.
Ability to work shifts, weekends, and respond to urgent IT issues when required

Interested candidates are requested to share their CVs at career@dxbmarine.com