Website WeSource HR
Job Details
Job Position – IT Desktop Support Engineer
Company Name – WeSource HR
Own Visa/ Can join Immediately
For a Technical Support Engineer to provide enterprise-level assistance. You will diagnose and troubleshoot software and hardware problems and help customers install applications and programs.
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus.
Responsibilities
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Requirements and skills
Proven work experience (minimum 1 year in the UAE with a multi National) as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Must possess uae driving license and car to travel across business site
Work Location Abu Dhabi
Temporary position which can be made permanent.
Monthly Salary AED 6000
Email : gigmarket@wesource.ae
To apply for this job email your details to gigmarket@wesource.ae