IT Helpdesk Engineers

IT Helpdesk Engineers Jobs in Dubai

Hiring for 7 IT Helpdesk/ Support Engineers for a major IT vendor to be based in Dubai, UAE. Hiring for a candidate to start as soon as possible, this is a 12 month contract with extensions possible.

1. Provide support for the following categories of assets o Desktops/Workstations: Windows & MAC
– Laptops: Windows & MAC
– Peripherals and accessories: keyboard, mouse, headset
– Smart devices: tablets and wearables
– Multimedia devices: projectors, TVs, digital boards
– Printers / MFP / PDA
2. Reconfigure and format devices as per service requests using OS images* provided by configuration management team
3. Coordination with Customer configuration management team for vendor technical support for user assets
4. User support for Windows & MAC Client OS, Microsoft Exchange and Microsoft Office applications
5. Individual installations of 3rd party client software on user machines as per service requests
6. User support for 3rd party client software as per approved software list
7. Co-ordinate with relevant Customer L3 teams for the installation of patches on workstations and laptops
8. Co-ordinate with relevant Customer L3 teams for installation and configuration of network data points in Customer offices
9. Frequent health check of multimedia devices in meeting rooms, future centres and business centres
10. Support incident, change management and request fulfilment tasks as requested by users
11. Install, move, add, configure, and distribute (IMACD) approved client software and hardware as per defined asset list

Email : luke.ottley@ateca.co.uk for immediate consideration.

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