Website Alfardan Properties
Job Details
Job Position – IT Helpdesk Support
Company Name – Alfardan Properties
This role is ideal for someone who enjoys being the first point of contact for technical issues and thrives in a structured, service-driven environment.
Key Responsibilities:
– Provide first-line IT support in person, via phone, email, and service desk tools
– Diagnose and resolve hardware, software, and workstation issues (Windows 11 & macOS)
– Monitor, log, prioritize, and resolve IT tickets in line with ITIL standards
– Act as a liaison between IT Support, Business Applications, and Infrastructure teams
– Install and configure workstations, operating systems, and end-user applications
– Escalate critical issues and ensure clear communication with stakeholders
– Maintain helpdesk documentation, knowledge base articles, and activity reports
– Support new employee IT inductions and promote awareness of IT services
– Assist in developing IT policies and procedures aligned with ISO 9001:2015
What we’re looking for:
– Minimum 4 years of experience in an IT Helpdesk or Service Desk role
– Strong technical skills in Windows, macOS, and networking fundamentals
– Hands-on experience with Service Desk tools, administration, and reporting
– Solid understanding of ITIL processes and structured support environments
– Excellent communication, problem-solving, and customer service skills
– Ability to prioritize, adapt under pressure, and manage multiple requests
Qualifications:
– Bachelor’s degree in an IT-related field
– Experience in Service Desk administration and performance reporting
Vendor management experience is a plus
If you’re detail-oriented, service-focused, and ready to play a key role in a high-performing IT team,
Email : recruitment@alfardan.com.qa Your email application’s subject line states: IT Helpdesk Support – Alfardan Properties – Job Application
To apply for this job email your details to recruitment@alfardan.com.qa