IT Helpdesk Support

Modern Laundry is one of the largest and most established laundry services in the UAE. With easy accessible retail outlets and direct B2B deliveries, the company caters for consumers and corporate clients since 1973. We use environmentally safe products and the latest technology to ensure the highest standards and expectations are met.

Job Description

• Manage Internet, desktops, laptops, laser printers, laser scanners, projectors, and other computer hardware and peripherals.
• Responding to client support requests.
• Having Adequate knowledge about Anti-Virus & Firewalls.
• Knowledge in Microsoft Office Applications.
• Identifying performance problems and malfunctions.
• Relocating or moving existing equipment as required.
• Installing and upgrading operating systems and computer software.
• Installing and maintaining hardware and computer peripherals.
• Traveling to the client’s location or connecting via a remote link.
• Managing routine preventive procedures; maintaining and monitoring IT Rooms & hardware checks.
• Managing and monitoring CCTV and Cameras.
• Log and follow-up issues with Vendors.
• Perform health system checks on areas of responsibility.
• Provide tier 1 support.
• Ensured adherence to the SLA.
• Responsible for monitoring and tracking Corporate IT assets.

Skills & Professional Requirements:

• Strong Troubleshooting Skills.
• Network Management understanding.
• Ability to solve complex hardware and software issues.
• Maintain documentation.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.
• Vendor negotiation
• Maintain and ensure network operations.
• Monitor vendor SLAs.

• Bachelor’s Degree in Information Technology or Equivalent

Medical Insurance and Fix Annual Airfare Allowance.