Confi
Job Details
Job Position – IT Support
Company Name –
Level-1 and Level-2 Engineers In the following countries/cities:
UK
Saudi Arabia
Dubai
Sharjah
Are you an IT professional hiring
for a short-term opportunity to showcase your skills? we have exciting project-based and contract-based opportunities.
· Address users’ tickets regarding hardware, software, and networking.
· Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery.
· Maintain and administer computer networks and related computing environments.
· Hands-on experience in networking, routing, and switching.
· Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
· Manage file servers and printer servers.
· Manage hardware and software assets.
· Ability to create accurate network diagrams and documentation for designing and planning network communication systems.
· Handle Outlook and mailbox-related issues.
· Assist users in connecting to video conferencing applications such as Zoom, Webex, etc.
· Walk customers through installing applications and computer peripherals.
· Ask targeted questions to diagnose problems. Conduct remote troubleshooting.
Requirements
1-3+ years experience in a Support/Helpdesk role or comparable relevant work experience
Technical proficiency with both macOS and Windows operating systems
Exceptional communication, interpersonal, listening, and problem-solving skills.
Familiarity with Information Technology Infrastructure Library (ITIL) methodologies.
Good communication skills (verbal and written) and the ability to work within a 24×7 support environment.
Mention “IT Support L1 or L2” in the subject line, and also specify
the country/City, such as “IT Support L1 Dubai,” “IT Support L1
Sharjah,” “IT Support L1 UK,” “IT Support L1 Saudi
Arabia,”
An ensure that you are available in the applied countries/cities.
Email : zafarimam.it@gmail.com
To apply for this job email your details to zafarimam.it@gmail.com