Website Critical River
Job Details
Job Position – IT Support Engineer
Company Name – Critical River
Exp : 3-5 Years.
Bachelor’s degree in Information Technology or equivalent discipline
• Additional Microsoft certifications such as Microsoft Modern Desktop, Microsoft Office Specialist, A+, etc. will be an advantage.
• Experience with Microsoft Office365 will be an advantage.
MAJOR FUNCTIONS
• Primary responsibility will be to handle support calls from employees of the Client and/or its various affiliate companies.
• This includes hardware (laptops, desktops, smartphones, printers, etc.) and software (Operating System, Applications including but not limited to MS Office Suite, Mobile Apps, etc.) support.
• Support Calls will be handled by phone, in person or remotely. All Support calls will have to be logged into the IT ticketing system and closed in a timely manner as per predefined SLAs.
• Will provide Level 2/3 IT support to all users.
• Will work closely with the Senior Systems Engineers and provide Administrative support on servers such as SharePoint, File servers, etc. when required.
• Will handle the installation and configuration of servers and server applications in conjunction with the Senior Systems Engineers when required. • Reports to the Manager, IT Infrastructure.
Email : jameelbasha.mohammed@criticalriver.com
To apply for this job email your details to jameelbasha.mohammed@criticalriver.com