Website DMC
Job Details
Job Position – IT Support Specialist
Company Name – DMC
Location – Dubai
About the Role:
Seeking a skilled and customer-oriented L1 & L2 IT Support Engineer to join the dynamic IT operations team. The ideal candidate will have extensive experience providing technical support in a call center or service desk environment, with strong expertise in Microsoft 365, Azure, basic networking, and firewall troubleshooting.
Required Skills & Experience
• Minimum 3-5 years of experience in IT support (L1/L2) within a call center or service desk environment.
• Strong working knowledge of:
• Microsoft 365 administration and troubleshooting
• Azure Active Directory management
• Basic networking concepts (DNS, DHCP, TCP/IP, VPNs)
• Firewall fundamentals and endpoint security practices
• Proficiency with ticketing systems (ServiceNow, Jira, Remedy, ManageEngine) and CRM tools (Salesforce, Dynamics 365, or similar).
• Good understanding of ITIL processes (Incident, Request, Problem, and Change Management).
• Excellent verbal and written communication skills with a focus on customer satisfaction.
• Strong troubleshooting, documentation, and time management abilities.
Education & Certifications: Bachelor’s degree in Information Technology, Computer Science, or related discipline (preferred).
Preferred Language: English
Benefits: As per UAE Law
Email: jobs@dmcdubai.com
To apply for this job email your details to jobs@dmcdubai.com