Jumeirah
IT Support Specialist Jobs in Dubai
About the Job:
An opportunity has arisen for an IT Specialist to join The Emirates Academy of Hospitality management. The main duties and responsibilities of this role are
To provide first level user support for various IT systems and business applications within an agreed SLA. To register all enquires reported by users and co-ordinate a rapid and appropriate response.
Helpdesk Operation:
- Manages Incidents, Services Requests through various communication channels providing support tomeet the needs of the business. Captures and maintains accurate case details for each process to enable greater shared knowledge and reporting. Develops solutions and or workarounds using problem solving techniques in order to restore service as quickly as possible. Identifies and promptly allocates unresolved cases as appropriate to ensure progression, advises users of actions taken.
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To apply for this job please visit esbe.fa.em8.oraclecloud.com.