Job Position – IT Support Specialist

Company Name – Jumeirah Hotels & Resorts

Job Description

A member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for a Support Specialist to join the IT team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

Supporting to set up the function and role during Pre-Opening phase
Working closely between the Hotel and our Residences to support any operational needs as per the job description
Provides first level IT supports to colleagues and guests within agreed SLAs
Responds to guest queries in a friendly and efficient manner
Works within the ITIL process framework ensuring all activities are accurately logged
Monitors the performance of Networks, Servers, Workstations, and peripherals and informs the Functional IT Manager of any abnormalities
Maintains an updated IT knowledge to enable continuous improvement to the services offered to users
Shares knowledge with colleagues within the department
Places software into production by loading software into computer; entering necessary commands
Maximises use of hardware and software by training users, interpreting instructions, answering questions
Contributes to team effort by accomplishing related results as needed

About you:

The ideal candidate for this position will have the following experience and qualifications:

Ideally Pre Opening experience, experience on setting up any related systems or structures in the role | department
Able to work with tight deadlines and under pressure due to intensive preopening phase
Degree or Diploma in IT related field
Knowledge of Network/Servers Configuration and Setup
At least 1 year experience in an environment which requires practical usage of technical skills or in a network company
One year of experience on Servers hardware and software

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