IT Support Technician

Job Details

Job Position – IT Support Technician

Company Name – Dautom

Preference – Arabic Speaker

For a long-term opportunity. If you have experience in technical support, service desk operations, and customer-facing IT support,

Long-Term Opportunity
Working Days: Monday to Friday
Notice Period: 30 Days Preferred

Key Responsibilities:
-Provide first-line technical support for website, mobile app, and digital services
-Assist users with login issues, payment problems, authentication, and system navigation
-Log, track, and resolve support requests through the Service Desk platform
-Troubleshoot issues related to applications, databases, browsers, and devices
-Monitor system performance and report critical incidents
-Prepare user manuals, FAQs, and training materials
-Conduct user training sessions and provide guidance on digital services
-Participate in User Acceptance Testing (UAT) and collect user feedback
-Coordinate with IT teams, vendors, and implementation partners for issue resolution
-Maintain support documentation and prepare performance reports.

Required Skills & Qualifications:
-Diploma or Bachelor’s degree in IT, Computer Science, or related field
-1–3 years of experience in technical support or service desk roles
-Strong knowledge of web applications and mobile applications
-Basic troubleshooting skills (network, browser, device compatibility)
-Knowledge of authentication systems (UAE Pass preferred)
-Excellent communication skills in Arabic and English
-Strong customer service and problem-solving skills
-Ability to work effectively under pressure

Preferred Certifications:
-ITIL Foundation
-Customer Service Excellence Certification

Email : Kinjal.t@dautom.com

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