L1/L2 Support Engineer

Key Responsibilities:

– Provide L1/L2 support for LAN/WAN infrastructure and desktop environments
– Troubleshoot network connectivity issues (wired and wireless)
– Install, configure, and maintain hardware (PCs, printers, routers, switches)
– Handle OS-level troubleshooting (Windows, basic Linux if required)
– Provide technical support to end-users (remotely and onsite)
– Monitor and escalate issues as per defined SLAs
– Coordinate with vendors or senior teams for unresolved issues
– Maintain proper documentation of support activities and configurations

Requirements:

– 1–3 years (L1) or 3–5 years (L2) of relevant experience
– Strong understanding of LAN/WAN concepts and troubleshooting
– Experience with desktop support, including hardware and OS issues
– Familiarity with ITIL processes and ticketing systems
– Good communication and customer service skills
– Certifications like CompTIA A+, N+, CCNA are a plus
– Must be available to work onsite in Saudi Arabia or Dubai, as assigned