Website NADZ Healthcare
Table of Contents
Job Details
Job Position – Patient Relations Executive
Company Name – NADZ Healthcare
Location : Dubai, UAE | Full-time, On-site
Hiring a customer-focused to handle client enquiries and coordinate home healthcare services, ensuring a smooth experience from the first enquiry through to follow-up.
Key Responsibilities
Respond professionally to customer enquiries by phone, WhatsApp, and email.
Explain available services, prices, and booking procedures clearly.
Schedule and confirm appointments, ensuring accurate client details, locations, and service requirements.
Coordinate with doctors, nurses, physiotherapists, drivers, and partner providers for timely service delivery.
Keep clients informed about appointment timings, changes, and delays.
Follow up on enquiries, bookings, client feedback, and outstanding payments.
Coordinate laboratory report follow-ups and confirm receipt by clients.
Handle complaints calmly and escalate unresolved concerns to management.
Maintain accurate CRM records, appointment updates, and shift handovers.
Prepare daily booking, collection, and revenue updates.
Protect client confidentiality and refer medical questions to the clinical team.
Candidate Requirements
Experience in customer service, patient relations, or appointment coordination; healthcare experience preferred.
Strong spoken and written English; additional languages are an advantage.
Excellent communication, organisation, and problem-solving skills.
Confidence using CRM systems, Microsoft Office, and digital communication tools.
Ability to multitask, work shifts, and remain professional under pressure.
A patient, empathetic approach and strong sense of responsibility.
Email : .careers@nadzhealthcarecom
Email subject: Application – Patient Relations Executive
To apply for this job please visit nadzhealthcarecom.