Website Pact Employment
Job Details
Job Position – Quality Assurance Specialist
Company Name – Pact Employment
Eligibility: Min 1-2 years of Experience as Quality Assurance
JOB PURPOSE:
Evaluate and monitor the quality of calls, web chat, facebook handling, and Transaction audit and product applications for contact Centre staff while providing feedback and coaching for improvement.
ROLE PURPOSE:
· Call monitoring, coaching and feedback to CCAs responsibility for delivery of the defined customer experience in every call.
· Evaluate overall quality of calls for the center and make necessary recommendations to raise the standard.
· Provide daily/weekly MIS of call monitoring, coaching and feedback.
· Work closely with Quality Call Supervisor to maintain the data for calls and errors.
Home Country Experience are welcomed
Salary: AED 5500
Location: Sharjah
Exp: 2-3 Years in Banking Sector
Email : Nishrinp@pactemployment.ae , mention “Quality Assurance” in the subject line.
To apply for this job email your details to Nishrinp@pactemployment.ae