Website Azzi Travel
Job Details
Job Position – Reservation Agent
Company Name – Azzi Travel
Arabic Speaker
Location: Dubai, UAE
Industry: Travel & Tourism
Employment Type: Full-Time
Key Responsibilities
• Handle customer inquiries for reservations via phone, email, or online platforms.
• Book accommodations, transportation, and other travel services as per client requirements.
• Modify, update, or cancel reservations as needed and ensure timely communication with customers.
• Provide personalized assistance to clients by understanding their preferences and needs.
• Address and resolve customer complaints or issues with professionalism and efficiency..
• Serve as a liaison between clients, hotels, and other travel providers.
• Maintain clear and professional communication to ensure smooth coordination of travel plans.
• Build and sustain relationships with service providers and partners.
• Maintain accurate records of bookings, client preferences, and special requests.
• Monitor booking schedules to prevent overbooking or discrepancies.
• Address issues related to bookings, such as delays, cancellations, or miscommunications.
• Work proactively to find alternative arrangements for clients in unforeseen circumstances.
Qualifications
• High school diploma or equivalent (required).
• A degree or certification in hospitality, tourism, or a related field (preferred).
• Prior experience in reservations, or a travel-related role in Dubai ( 3 years Mininum )
• Competence in using Microsoft Office Suite (Word, Excel, and Outlook).
• Fluency in Arabic & English (required).
• Understanding of international travel regulations, visa requirements, and local tourism trends in Dubai.
• Strong interpersonal and communication skills for engaging with diverse clients.
• Ability to resolve customer concerns and provide a high level of satisfaction.
• Flexibility to work on weekends, holidays, and shift hours as required.
Email : mina.samir@azzitravel.com
To apply for this job email your details to mina.samir@azzitravel.com