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Senior On Site Application Scientist

  • by
  • Full Time
  • UAE

Illumina

Senior On Site Application Scientist Jobs in Abu Dhabi

 

About the job

Why Us

Illumina are growing at pace, and we are looking for the best customer focused onsite Application Scientists, to join our mission,?to improve human health by unlocking the power of the genome. By joining Illumina as our onsite Applications Scientist in Abu Dhabi , you will work in collaboration and in scientific discussion which will enable our clinical customer success within your territory. In the Application Scientist role, you will be part of an award-winning customer support team that leads the industry in customer satisfaction. The Applications Scientist partners with our customer to provide technical training, troubleshooting and complaint resolution. This position serves as a scientific consultant .

T o be successful in this role you should ALSO have solid foundational knowledge in genomics, proteomics, and transcriptomics and should express in-depth methodological competence in Bioinformatics. You will be familiar with algorithms, statistics and biotechnology, be experienced with different command-line tools, such as Linux, Python, Perl or R and understand and utilize genome informatics tools and algorithms such as BLAST, BioPython , BioPerl , Bioconductor and UCSC genome browser.

Why You

As the primary technical field contact for your customer, you will help broker strong relationships with your customers by looking after new installations and providing e xtensive customer training. You will also deliver logistical and troubleshooting support, as well as provide data analysis to ensure maximum utilization of Illumina systems.

Your customers are at the forefront of genetics and NGS (Next Generation Sequencing), helping to deliver advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets. Your new colleagues are all passionate about what they do, knowing that their work has the power to improve lives.

If you want to push boundaries and join a culture fueled by innovation, collaboration and openness, this role could be for you. If you want a brilliant, fast-paced, mission-driven environment, then Illumina is the place for you.

The role

This role requires the bioinformatic skills outlined above, as well as troubleshooting, communication, time management, situational awareness, poise under pressure and collaboration. You will be commercially minded and partner with your customers to ensure they receive the best service and relevant products. You will be expected to build and maintain strong relationships across territory Service and Support teams, Marketing, Sales, Customer Service and Quality organizations.

This role is based at our customer site in Abu Dhabi, there will be limited travel with this role, up to 30%.

Responsibilities

Will Include

  • Coordinating new installations, including facility inspections, instrument validation and customer training
  • Review and approve operational quality of equipment, and instruct customers in operations and maintenance of systems
  • Troubleshooting issues related to user’s technical skills, biochemistry/assay design, experimental design, software and instruments
  • Interpreting customer needs and identifying if the responsibility for a problem resolution falls to sales personnel, engineering or other company personnel
  • Developing and maintaining positive relationships with customers in assigned territory
  • Helping to maintain and increase product usage, supporting key account and strategic sales efforts through technical presentations and demonstrations
  • Assisting sales and marketing on new strategic sales initiatives requiring both technical depth and market knowledge
  • Providing strategic and competitive feedback to Marketing and product development teams, and independently leads or manages beta tests at customer sites
  • Mentoring and training other members of the applications team
  • Developing and improving key company processes that support our mission of building a world-class customer support organization
  • Elevation process management as a FAS you are responsible for elevating application issues with customers instruments, customer issues and any kit issues

Preferred Background, Skills And Experience

  • PhD or MSc (or equivalent) in Chemistry, Biochemistry, Molecular Biology or Genetics
  • Extensive experience using Genotyping and Sequencing technologies is highly desirable
  • Extensive previous biotech experience / knowledge of Illumina applications is preferred
  • In-depth methodological competence in Bioinformatics
  • Extensive prior field experience supporting customers in a highly technical field is advantageous
  • Demonstrable ability to independently work on highly complex problems requiring analysis of multiple variables
  • Use independent judgment in developing methods, techniques or evaluation criteria for obtaining results
  • Demonstrated written and verbal communication in English
  • Understanding of commonly-used software applications and/or Bioinformatics tools and programs preferred.
  • Demonstrable superior problem solving and interpersonal and account management skills within a commercial environment
  • Excellent customer service skills

What can you? expect

With Illumina you can expect a highly competitive salary?accompanied by a market leading benefits package. You will be part of the global leader in the Sequencing industry?where you will find robust growth opportunities and career development within Illumina.

Our team members are bright, energetic and dedicated—they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day.?At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.

INDEUR

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

 

 

 

To apply for this job please visit illumina.wd1.myworkdayjobs.com.