Job Position – Service Desk Administrator II

Company Name – talabat

Job Description

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees!

Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate.

Techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region.

Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers.

talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Our Introduction Talabat is the leading online food ordering platform in MENA, operating in 8 countries across the region, with over 2000+ employees, millions of users,16,300+of brands with more than 400,000 daily orders and we are just getting started!

We are part of the Delivery Hero network building the next generation of online food-delivery platforms across the globe.

Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.

Our Tech teams leverage a diverse stack to create cutting-edge solutions to complex problems that cover the full customer experience – starting with an online search for food and ending with a delicious meal arriving at your doorstep.

Summary

Role summary / responsibilitiesBe a part of Talabat IT Helpdesk team and provide IT technical support to the internal users.What’s on Your Plate? (Core Responsibilities):

Analyse user requirements and troubleshoot desktop and user end problems.
Act as a Tier-1 Support for IT related issues register in IT helpdesk
Installation and troubleshooting of desktops, laptops and IP Phones
Maintain the IT asset documentation and ensuring that all assets are recorded, updated/removed.
Liaise with the vendors and other IT personnel for problem resolution.
Highly involve in on/off boarding of employees, setup the machines, required software and all the related setups.
Awareness of IT security best practices
Awareness of network and system structures
2 -4 years of experience in Helpdesk environment.
Work in the shifts (As needed)

The following experience is relevant to us