Service Desk Engineer

Job Details

Job Position – Service Desk Engineer

Company Name – Paraminfo

Job Location: Abu Dhabi
Must have UAE Driving License & car
Key Responsibilities

Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced Engineer.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Provide 1st Level Support to speed up resolution of requests and complaints
Liaison with staff, vendors, and suppliers to determine users’ requirements, execute projects, set service standards, and ensure quality performance and users’ satisfaction
Trouble shouting and fixing of Desktops, Laptops and Printers hardware issue
Perform inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support.
Assist Procurement Officer in developing and managing sourcing strategies for the organization.
Define purchasing recommendations that support business goals, in collaboration with senior management and stakeholders.
Research industry best practices and compare against organization’s practices in order to establish benchmarks for managing IT assets.
Formulate and implement processes and procedures for tracking and analyzing technical and financial data of company software, hardware, and equipment from requisition through retirement.

Educational and Technical Qualifications:

Bachelor in the field of computer science or management information systems or a related discipline.
Appropriate technical training
At least 2 years relevant work experience
Preferred Arabic Speaking

Nature of Experience:

Experience with desktop and server operating systems.
Working knowledge of a range of diagnostic utilities.
Excellent written and oral communication skills.
Ability to conduct research into a wide range of computing issues as required.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
ITIL V3 Foundation

Email : roja.m@paraminfo.com

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