Website Rezayat Group
Job Details
Job Position – Specialist III – IT Technical Support
Company Name – Rezayat Group
Location – Saudi Arabia – Khobar
Key Responsibilities
– Resolve complex technical problems and ensure critical systems are restored efficiently.
– Act as an escalation point for critical cases and collaborate with other teams to maintain customer satisfaction.
– Create and update technical documentation, troubleshooting guides, and best practices.
– Mentor junior support specialists and enhance team expertise.
– Identify workflow bottlenecks and recommend process improvements.
– Investigate recurring issues, implement preventive measures, and reduce support requests.
– Collaborate with development and QA teams to resolve technical issues promptly.
Qualifications & Skills
– Bachelor’s degree in IT or a related field.
– Minimum 5 years of IT support experience.
– Preferred Certifications: Microsoft 365, CCNA, CompTIA Security+, ITIL Foundation.
– Strong troubleshooting for Windows 8, 10 & 11, MS Office, and computer systems.
– Advanced networking (VLANs, segmentation, Wireless LAN).
– Ability to analyze complex technical issues and deliver effective solutions.
– Excellent communication skills with both technical and non-technical users.
– Proven ability to lead support projects and enhance support services.
Email: recruitment@rezayat.net
To apply for this job email your details to recruitment@rezayat.net