VIP Support Engineer

Job Details

Job Position – VIP Support Engineer

Company Name – IT Excellence

Location: Abu Dhabi

Positions: 6

Experience: 6–10 years

Arabic & English: MANDATORY – Arabic fluency is non-negotiable

Key Responsibilities
– Act as the dedicated technical point of contact for assigned executives and their support staff.
– Own incidents through to resolution across desktop, mobile, collaboration, server and storage environments.
– Provide proactive executive support including pre-meeting checks, board/council sessions, travel preparation and device health monitoring.
– Support Microsoft Teams, Teams Rooms, Live Events, Town Halls and A/V troubleshooting.
– Manage executive mailbox, calendar delegation, archiving and Exchange Online issues.
– Perform Wintel server and storage administration.
– Troubleshoot connectivity across executive offices, home offices and remote working environments, including VPN and secure access.
– Coordinate with vendors, L3 teams and security functions while retaining ownership of the executive experience.
– Provide on-site support during Ministry events, ceremonies and high-profile sessions.
– Maintain absolute confidentiality when handling sensitive or confidential information.

Required Technical Skills
– Wintel: Windows Server, Active Directory, Group Policy, DNS & DHCP
– Storage: SAN/NAS, file services, NTFS permissions, backup & restore
– Microsoft 365: Exchange Online, Intune, SharePoint, OneDrive & Entra ID
– Microsoft Teams: Teams Rooms, peripherals and meeting-quality troubleshooting
– Networking: TCP/IP, routing, VPN, Wi-Fi & firewall concepts
– Endpoint security, encryption & mobile device management
– Advanced Windows 10/11 troubleshooting and performance tuning

Qualifications & Certifications
– Bachelor’s degree in IT, Computer Science or related discipline.
– Preferred certifications: MCSA/MCSE, Microsoft 365 Certified, CCNA, ITIL Foundation.

Preferred Experience
– Experience supporting schools, universities or education-sector IT environments will be an advantage, particularly exposure to academic-calendar-driven demand, examination periods, classroom technology and safeguarding requirements.

Mandatory Requirements
– Fluent Arabic & English – Written and Spoken
– Minimum 2 years in VIP / Executive Support
– Executive-appropriate communication, presence and grooming
– Flexibility for out-of-hours support and executive travel schedules
– High level of discretion and confidentiality
– Clean police clearance and successful security vetting

Email: harsh@itexcellence.ai

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