Website Capital Catering
Job Details
Job Position – CAFM Administrator
Company Name – Capital Catering
Responsibilities:
CAFM System Management
– Maintain and update CAFM data including assets, locations, buildings, contracts, and staff.
– Create, assign, and monitor work orders and service requests within the system.
– Plan and manage PPM schedules based on data using MRI CAFM tools.
– Manage user access, roles, and permissions within the CAFM system.
Operations & Helpdesk Support
– Support day-to-day helpdesk operations through work order systems.
– Assist PDA/mobile app users in resolving technical or system-related issues.
– Coordinate with supervisors and technicians for accurate job updates and closure.
– Monitor breakdown, PPM, and scheduled work orders and ensure timely execution.
Performance Monitoring & Reporting
– Generate daily, weekly, and monthly reports (performance, KPI, pending tasks).
– Prepare manual KPI reports and monthly contract performance reports.
– Summarize the dashboards based on requirements (Intuitive BI / CAFM reports).
Coordination & Communication
– Coordinate with operations teams, supervisors, and clients.
– Attend weekly meetings and present performance reports.
– Liaise with support team for CAFM-related issues and enhancements or troubleshooting
Training & Audit Support
– Provide basic training to client and the internal team on CAFM system usage and best practices.
– Provide system data and reports to support internal and external audits.
– Ensure data accuracy and compliance with company standards.
Requirements
– Bachelor’s degree or relevant experience in Facilities Management, IT, or related field.
– 3 – 5 years of experience in CAFM/Helpdesk/Facilities coordination.
– Hands-on experience with CAFM systems (preferably concept Evolution / Facilio).
– Strong knowledge of PPM planning and work order management.
– Good understanding of SLA, KPI tracking, and reporting.
– Proficiency in MS Excel and reporting tools.
– Strong communication and coordination skills.
Email: recruitment@capitalcatering.ae
To apply for this job email your details to recruitment@capitalcatering.ae