Website Almana Group
Job Details
Job Position – Customer Service Representative (Inbound – CRM Team)
Company Name – Almana Group
Location: Qatar
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping customers? If so, we’d love to hear from you!
Key Responsibilities:
– Handle inbound customer enquiries professionally and efficiently.
– Provide accurate information and resolve customer concerns.
– Schedule and manage customer appointments.
– Record and update customer interactions in the CRM system.
– Coordinate with internal departments to ensure timely resolution of customer requests.
– Deliver an outstanding customer experience while meeting service KPIs.
Requirements:
– Fluent Arabic speaker (Mandatory)
– Fluent in English (spoken and written)
– 2–3 years of experience in Customer Service, Call Centre, or CRM.
– Automotive industry experience is an advantage.
– Excellent communication, problem-solving, and interpersonal skills.
– Strong computer skills and experience using CRM systems.
If you are customer-focused, proactive, and looking to grow your career with a dynamic team, we encourage you to apply.
Email: careers.ag@almanagroup.com
To apply for this job email your details to careers.ag@almanagroup.com