Website ECS | Enterprise Change Specialists
Desktop Support Engineer Jobs in Dubai
- Addressing user tickets regarding hardware, software and network.
- Walking customers through installing application and computer peripherals.
- Asking targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Record technical issues and solution in logs
- Follow-up with clients to ensure their systems are functional
- Provides support to end users for computer, application, system, device, access and hardware issues.
- Raise and follow up on Ticketing System to solve incident equest according to SLA.
- Exchange server mailbox maintenance including archiving mailboxes
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To apply for this job please visit www.ecsme.ae.