Website Nair Systems
Job Details
Job Position – IT End User Support
Company Name – Nair Systems
Key Responsibilities
– Provide onsite/remote support for desktops, laptops, printers, mobiles, peripherals, meeting rooms/AV and Teams Rooms; resolve
hardware, software, OS, application and connectivity issues within SLA.
– Act as first point of contact via phone, email, walk-ins and ticketing; log, troubleshoot and escalate incidents as needed.
– Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users and senior
management, in line with security and audit requirements.
– Manage users/permissions in Active Directory and Microsoft 365 (Intune, Exchange); support Outlook, Teams, OneDrive, SharePoint;
handle password resets, mailbox support, onboarding/offboarding and workstation setup.
– Perform basic LAN/WAN/Wi-Fi/VPN troubleshooting, switch port activation and structured cabling support; escalate complex
infrastructure issues.
– Maintain IT asset/license inventory, conduct audits, and coordinate replacement, disposal and warranty claims.
– Log/track tickets via the ITSM tool, maintain knowledge base articles, identify recurring issues, and support IT projects, office moves and
deployments.
– Available for weekend/after-hours, rotational shift and on-call support as required by operational and project needs.
Technical Skills:
– Windows OS administration, configuration, imaging and troubleshooting · Banking applications & customer service familiarity · Microsoft 365
– administration · Active Directory & server administration · Basic networking (TCP/IP, DNS, DHCP, switches, Wi-Fi) · Printer/peripheral support ·
– Endpoint management (Intune, Kaspersky, Defender or equivalent).
Core Competencies
– Willingness to work rotational shifts, on-call and emergency response · excellent customer service and communication · strong troubleshooting and
– analytical ability · works independently and under pressure · team collaboration and accountability · attention to detail and time management.
Joining time frame: Immediate
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest
Email: nishanthini.suda@nairsystems.com
To apply for this job email your details to nishanthini.suda@nairsystems.com