IT Support Technician

About the job

We are currently hiring an experienced IT Support Technician for Universal American School, Festival City, Dubai

Universal American School (UAS), founded in 2005, is a not-for-profit, PreK – Grade 12 American International school governed by the Al-Futtaim Education Foundation, located in the buzzing Dubai Festival City. Nurtured in a community of integrity and academic excellence, we help our students become compassionate, confident learners who know who they are and what they stand for. Our students are inspired to challenge themselves within a holistic academic, artistic and athletic educational program based on American AERO and International Baccalaureate (IB) standards. Teaching and learning at UAS embrace forward thinking, adaptive educational practices tailored to meet the aspirations of our international and Emirati student population. In partnership with Al-Futtaim, we are uniquely positioned to provide conseptualized, real-world learning experiences as well as professional internships for our students.

Al-Futtaim Educational Foundation (AFEF)

The AFEF is an initiative of the Al Futtaim family to support the vision of the Government of Dubai and the Knowledge and Human Development Authority (KHDA) for the creation of a globally competitive economy while maximizing its social contribution to the community through this not-for-profit endeavor. The vision for the Foundation is to create excellence, prepare students for higher education, and give them skills to successfully embrace global citizenship and future opportunities in the UAE and beyond.

IT Support Technician | Universal American School | Dubai

About The Role

To provide fast and useful technical assistance, answer queries on basic technical issues and offer advice to solve them

Key Responsibilities

• • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Monitor and maintain daily performance of computer systems and networks
  • Diagnose hardware and software issues and walk staff through problem-solving process
  • Install, modify, and repair or replace computer hardware and software
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Support student internal assessment by ensuring the assessment applications run smoothly on the Ipad devices
  • Support for any additional IT services required after the school hours

About The Role

Educated in Computer Science diploma / degree

Job-specific Skills

Minimum 2-year experience in helpdesk or support

• LAN/WAN/LTE/SCADA Network
• Strong Communicator to both Business and technical users
• Planning & Scheduling
• Technical, logical thought process
• Problem-solving skills
• Ability to stick to strict deadlines
• Keen eye for detail