Mubasher
Table of Contents
Job Position – Technical Support Engineer
Company Name – Mubasher
Job Description
CCNA &MCSA is a Plus
Working remotely for one of the biggest technological organizations in KSA
• Phone and ticket support for all managed/co-managed infrastructure/ technologies tickets.
• To own end-to-end back-office incidents resolution ensuring incidents/requests resolution within service level agreement.
• Ensure efficient analysis, troubleshooting and restoration of whole tickets including multi-vendor platforms & and core network
• Liaise with higher technical support levels, teams & vendors to drive incident resolution.
• Ensure that we surpass our customer’s expectations
• Initiate escalation procedures to higher technical levels when needed and provide them with all fault details
• Other Related Tasks as assigned
Email : doaa.marzouk@mubasher.net with the subject line Technical Support Engineer
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To apply for this job email your details to doaa.marzouk@mubasher.net