Website Flint International
Job Details
Job Position – Network Change Management Team Leader
Company Name – Flint International
For telecom mobility client
Job Location: Riyadh, KSA
Viewing of all the change request (RFC’s) and provide the approval regarding the priority of the change request (Minor, Medium or Major).
Change Management Process Adherence & Reporting.
Lead efforts with tracking and resolving problems related to process, tools and software baselines.
Provide training and documentation to Application Developer on the CM process method
Managing and conducting periodic change review meetings.
Discussing the Major NW Changes one by one with the RFC owner and other operation teams.
Validating the impact of the NW changes and checking the conflict status with RFC owner and other operation/Projects teams
Communicating the process to the CM requesters and leading them to strictly follow the customer process to assure that Zero NW accident due to change management approval process.
Cross matching the unplanned NW Change requests with the reserved one and confirming with all counter parts the conflict status
Issuing of Major activities agenda in advance with Zero conflict status between the planned Major changes.
Table the entire request (Previous & Current) for CAB (Change Advisor Board) meeting.
Convenes urgent CAB or ECAB meetings for all urgent RFCs .
Updates the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality
Reviews all implemented changes to ensure that they have met their objectives; refers back any that have been backed out of have failed.
Reviews all outstanding RFCs, analyze change records to determine any trends along with the closing of RFC’s and then producing regular management reports Achieving the monthly/weekly target and hurdle for the approval SLA and ESR for Change management SLA.
Minimizing the RFCs violation by the continuous follow up with NOC and RFC owner Assurance of NW Freeze during VIP events
Email : mohammed.sameer@flintmail.com
To apply for this job email your details to mohammed.sameer@flintmail.com