Website Ultimate HR Solutions
Job Details
Job Position – Service Delivery Executive
Company Name – Ultimate HR Solutions
Industry: Home Appliances
Location – Dubai
Will be responsible for managing and coordinating after-sales service operations for home appliances. This role focuses on ensuring smooth handling of customer service requests, timely resolution of work orders, and compliance with service standards. The candidate will act as a bridge between customers, technicians, service centers, and external vendors to ensure end-to-end service excellence.
Key Responsibilities:
• Track and monitor service requests and work orders, ensuring they are resolved within agreed SLAs.
• Coordinate with technicians, authorized service centers, and third-party vendors to ensure timely service delivery.
• Follow up with external service vendors to ensure adherence to contractual terms and compliance requirements.
• Maintain service records and provide regular reports on SLA performance, compliance, and outstanding cases.
• Ensure customer complaints and escalations are handled promptly and resolved to satisfaction.
• Support the Service Manager in identifying process gaps and recommending improvements in service operations.
• Ensure proper documentation, warranty validation, and closure of work orders.
• Collaborate with logistics and parts teams to ensure timely availability of spare parts required for service.
Requirement:
• 2–4 years of experience in service operations within the home appliances sector.
• Strong understanding of service workflows, SLAs, and vendor management.
• Hands-on experience coordinating with technicians, service centers, and third-party providers.
• Excellent communication and coordination skills.
• Strong organizational and follow-up abilities.
• Proficiency in MS Office and service management systems (CRM, ERP, or ticketing tools).
• Customer-focused mindset with a problem-solving approach.
Due to the high volume of applications, only shortlisted candidates will be contacted. do not comment on this post. Instead, send your resume directly to the email address provided.
Email : hira@uhrs.ae
To apply for this job email your details to hira@uhrs.ae