Technical Specialist L2

Salary: 15,000 aed

Key Responsibilities:
Act as the primary onsite technical representative for the client.
Handle L2 support: incident analysis, coordination, and resolution.
Track and ensure SLA compliance.
Manage software release deployments and support UAT.
Document business and technical requirements for enhancements.
Bridge communication between client and offshore technical teams.

Requirements:
2–6 years of technical support experience.
Strong knowledge of .NET, SharePoint (BizTalk is a plus).
Hands-on with ITSM tools (Jira, ServiceNow, etc.) and understanding of ITIL processes.
Fluent in English (Arabic is a plus).
Bachelor’s degree in IT or related field.
Experience working in Agile environments is preferred.